Contact Us

We’ll help you find the best solutions for your email validation needs.

Business Hours:

Monday thru Friday

Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong.

More points of contact

We’ll help you find the best solutions for your email validation needs.

Frequently Asked Questions

Questions? You’ve come to the right place.

How do credits work?

Credits are tokens you use for validating and scoring email addresses. You need one credit per email address to use our email validation service – in bulk or in real time. The same goes for our A.I. email scoring service: one credit will allow you to score one email address.

Do my credits ever expire?

Never. All the credits you purchase or receive for free as part of a promotional campaign will always be available in your account. You can use them anytime you want.

Will you charge me any credits for “unknown” results?

No, we will never charge you for “unknown” results. For various reasons, sometimes we’re unable to verify an email address. That’s when you’ll get an “unknown” result. Most often, those email addresses are risky, but we won’t charge you for checking them, nor will we charge you for removing duplicate email addresses from your list.

Pay as You Go vs. subscriptions. What’s the difference?

Our Pay as You Go option starts at 2,000 USD for validating almost 600,000 email addresses. It’s our minimum purchase to unlock the Pay as You Go feature. You can add on credits as you need.

Our subscriptions start at $99 a month. Depending on how many emails you need to validate, a subscription can save you up to 30% every month. Also, unused credits roll over each month. You can cancel your subscription anytime.

How quickly can you clean my email list?

It depends on how many email addresses you have. To give you an idea, Email Sanitizer cleans 100,000 email addresses in 30 minutes.

Do you store or share my data?

No, we never store your data in our system for more than 30 days. All your data and aspects of your data are erased 30 days after you upload your file, unless you choose to delete it before that. Also, the information you share with us for payment purposes is encrypted.

What makes Email Sanitizer different from its competitors?

Several aspects make Email Sanitizer stand out. Our guaranteed 99%+ accuracy, military-grade secure system, and 24/7 customer support are just three of them. What’s more, Email Sanitizer  has evolved into more than an email validation platform. With the addition of our Deliverability Toolkit, you can now verify and enhance your email list, and access all the tools you need to boost your inbox placement.